🌱 Refund & Return Policy – Star Plant Garden
Effective Date: 13-09-2025
At Star Plant Garden, we take great care in delivering healthy, fresh, and well-packed plants to our customers. Since our products are live plants, we have a specific Refund & Return Policy to ensure fairness and transparency.
1. Eligibility for Returns
You may request a return or replacement if:
- The plant arrives damaged, unhealthy, or dead.
- The wrong item was delivered.
- The product received is significantly different from what was ordered.
2. Conditions for Returns
- Return requests must be raised within 24 hours of delivery with clear photos/videos as proof.
- Plants must be returned in their original packaging (if applicable).
- Due to the perishable nature of live plants, we do not accept returns for reasons like:
- Change of mind or wrong selection by the customer.
- Plant not growing or flowering as expected (growth depends on care and environment).
3. Refund Process
- Once your return request is approved, you can choose between:
- Replacement of the same plant (subject to availability).
- Refund to your original payment method.
- Refunds may take 5–7 business days to reflect in your account.
4. Non-Returnable/Non-Refundable Items
- Customized orders (e.g., special arrangements or bulk orders).
- Plants that have been kept beyond 24 hours after delivery without reporting issues.
- Plants damaged due to improper handling or care after delivery.
5. Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order.
- Once shipped, cancellation is not possible.
6. How to Request a Return or Refund
To initiate a return or refund, please contact us with your order details and photos:
📧 Email: hello@starplantgarden.com
📞 Phone: +91 7908306131