🌱 Shipping & Delivery Policy – Star Plant Garden
Effective Date: 13-09-2025
At Star Plant Garden, we ensure that your plants are delivered fresh, healthy, and on time. This Shipping & Delivery Policy explains how we process and deliver your orders.
1. Delivery Areas
- We currently deliver across [India / specify serviceable locations].
- Some remote areas may not be serviceable; in such cases, we will inform you after order confirmation.
2. Processing Time
- Orders are usually processed within 1–2 business days of confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
3. Delivery Time
- Standard delivery time is 3–7 business days, depending on your location.
- Delays may occur due to weather conditions, courier partner issues, or high demand during festive seasons.
4. Packaging & Plant Safety
- All plants are packed carefully using protective materials to keep them safe, fresh, and damage-free during transit.
- Despite our best efforts, minor variations in plant condition may occur due to the perishable nature of live plants.
5. Shipping Charges
- Shipping charges may apply based on the order value, weight, and delivery location.
- Free shipping may be available for orders above a certain amount (if applicable, specify threshold here).
6. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email/SMS to monitor your shipment status.
7. Delivery Issues
- If the plant arrives damaged or unhealthy, please contact us within 24 hours of delivery with photos/videos for replacement or refund (as per our Refund & Return Policy).
- We are not responsible for delays caused by courier companies or factors beyond our control (e.g., natural disasters, strikes, lockdowns).
8. Contact Us
For questions related to shipping or delivery, please contact:
📧 Email: hello@starplantgarden.com
📞 Phone: +91 7908306131
🌐 Website: www.starplantgarden.com